I have been a member of Naked Wines for a couple of years and they are great. And I have to say that they handled this complaint fantastically well, if not a little slow to reply (although I guess 4 days isn't unreasonable). This is almost my biggest haul to date, as I got £83 worth of free wine out of it. Result!!!
I have changed names to allow anonymity but these people were high up the chain at Naked Wines. Enjoy!!!
PS: I am aware today is April 1st - this is genuine and not a hoax - just like all my other posts on this blog.
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28th March 2014 - email chain to Naked Wines:
Dear Roger,
My postcode: XXXX XXX
I have just come off the phone to Peter at your offices. Very pleasant and polite he was too.
The reason for my calling your office was because yesterday I received a case of 12 bottles of red wine which I do not recall ordering.
Nonetheless, I threw caution to the wind and assumed it must be a present from your good self, in recognition of my frugal support of Naked Wines over the last year or two. So, I polished off a bottle in one sitting last night. If I were to describe the wine to you, I would say it was a lovely red with deep velvety contempt, a crisp smack of assumption and heady notes of pretention. I have to say, I liked it very much.
Nonetheless, I threw caution to the wind and assumed it must be a present from your good self, in recognition of my frugal support of Naked Wines over the last year or two. So, I polished off a bottle in one sitting last night. If I were to describe the wine to you, I would say it was a lovely red with deep velvety contempt, a crisp smack of assumption and heady notes of pretention. I have to say, I liked it very much.
