Swiftcover - or Not so Swiftcover

The email chain below is quite lengthy, so I'll just say this - I hate insurers. They make money out of the fears and insecurities of us plebs. This complaint arose when our insurers refused to give me a simple piece of information over the phone about my wife's policy, quoting "data protection" as their reason. And guess what? 
I won! 
Triumph...

From: crowley stephen
Date: 31 May 2012 10:31
Subject: COMPLAINT - Policy Number: XXXXXXXXX
To: customer.relations@XXXXXXXX.com

Dear sir/madam

I wish to raise a complaint following a bemusing conversation I had yesterday with two of your colleagues at your offices.

Please allow me to briefly explain:
I set up a car insurance policy 12 months ago in my wife's name. It is now due for renewal. I tried renewing it last week online. I was told to expect an email confirmation. I never received an email confirmation. I tried renewing again today. It didn't work first time. The second time I tried, it did work (I think) as I received an email confirmation. However, given the first two unsuccessful attempts, I wanted to speak to a real person to verify that the policy has in fact been renewed. I mean, computers are really handy and all that, but have you ever seen 2001: A Space Oddyssey? The computer (called HAL 9000) in that movie goes mental! It ends up killing one of the astronauts! So, I thought it best to err on the side of caution.