My daughter when we received bad service from PANDORA!

My daughter when we received bad service from PANDORA!
This picture was sent to PANDORA! to highlight the grief they had caused - see the PANDORA! complaint below

Friday 25 May 2012

Aqua Card - The banking sectors' answer to Robin Hood

I received one of those speculative letters from Aqua Card not so long back asking me to apply for their card. What appauled me more than anything was that the credit company was clearly aimed at people with bad credit and probably little money. The card offered an incredibly high rate of interest compared to others on the market and I felt that poor people were being taken advantage of yet again by those rich bastards in the banking sector. They even claimed that by using their card REGULARLY, you could actually IMPROVE YOUR CREDIT RATING!?!?! Below is my letter to the company. Sadly, they never replied - I am considering applying for their credit card, and then sending a similar letter - once a customer, they will be obliged by FSA regulations to reply to my complaints as a customer.....

Customer enquiry
aqua card Services
Customer Care Department
Pitreavie Business Park
Dunfermline
Scotland
KY99 4BS

20th March 2012


Dear Sir/Madam,
                        Thank you for sending me an application form through the post. I don’t remember asking for one – I feel like one of those lucky people who have been specially selected by Reader’s Digest to enter their prize draw. Would you believe I have been taking part in that draw for years and have never won a thing? Hopefully my luck is about to change once I acquire my new aqua card Credit Card.

I understand you have the best APR at over 32% - most other major banks offer a pathetic 16% or so – that’s only half what you are offering. Some banks even make you wait for 12-18 months before they even offer you APR at all. With great rates like yours, I am surprised you manage to turn over a profit.