First Direct Complaint

I applied for a small loan which was advertised at 6.1% in HUGE characters on their website. They offered me the loan but at over 10% interest. Naturally, I complained. Whilst not a complete victory, the polite lady at FD just called me, asked if my email was meant in jest, I confirmed it was, she asked if I was a wine drinker, I said 'yes, red' and she said there would be a bottle on it's way to me as a thank you - in addition, she is sending out some pre paid envelopes for me. The only thing I can say is that it had better be decent wine or I might feel another complaint coming on. Below is the email chain between myself and First Direct:

13/Mar/2012 09:51

To: Mr S Crowley
Re: Complaint

I write further to our conversation on 08-Mar-2012.