My daughter when we received bad service from PANDORA!

My daughter when we received bad service from PANDORA!
This picture was sent to PANDORA! to highlight the grief they had caused - see the PANDORA! complaint below
Showing posts with label stephen crowley. Show all posts
Showing posts with label stephen crowley. Show all posts

Friday 11 April 2014

PANDORA! and the One Ring to Rule them all...

Ok - this email chain is looooong, HOWEVER, I think it is my best work yet. It has humour and wit, pictures, photographs and some witty responses from PANDORA! themselves. (You will see why I refer to this company as PANDORA!, as you read through the email chain)

And the result was £50 by way of an apology. Result!!!

Enjoy..........

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This is my first complaint email to PANDORA!

1st April 2014

Dear Pandora,
I am writing to seek resolution to something that I never thought would cause so much trauma and heartache - the purchase of a ring for an 11 year old little girl for Christmas.

This whole sorry saga began in November 2013 (see attached photo of receipt as proof of purchase). My wife paid for the ring on the understanding that it would need to be made to order to fit my daughter's sylph like finger. My wife was told that it could take a while and it was likely to be later than Christmas - possibly January of 2014. My daughter really wanted this ring and was prepared to wait. We have after all, raised her to appreciate the middle class virtue of deferred gratification. If that phrase is a little lost on you, think Heinz Tomato Ketchup - the best things come to those who wait...

Christmas came and went. It was traumatic, not least because I undercooked the turkey and made 15 close family members seriously ill with some form of botulism.